Why?
Process management activities such as set-up, maintenance or optimization of processes within organizations are complex and inter-connected. These initiatives require multiple skills. Most of the processes are made of steps supported by different systems and/or run by human resources from different parts of the organization.
Many existing processes are:
- a succession of automated and manual steps. Most of the time processes are described but not controlled on a recurring basis. They rely on the availability of specific human resources to be executed. Error prone human interventions may lead to disasters. Fully automated processes also. A trade-off is necessary.
- made of a succession of serial activities, each performed by specific groups. The big picture , such as the end-to-end processing, is often not described and not communicated to the stakeholders.
Many clients ask us to:
- transform some of their activities into recurring industrial processes
- describe the end-to-end processes in business process modeling tools
- set-up controls and associated industrial management reporting in operational processses
- set-up some recurrent analytical activities to control the good performance of processes
- set-up acceptance or sign-off of support processes to ease the end-of-month, quarter, year financial closings
- set-up parrallel processes to extend the capacity of a process (stress testing, simulation based on scenrios, forecasting...)
Information gaps arise as each process is managed by different stakeholders. In addition various systems have unique data models and datasets, and are connected through interfaces. In many occasions, we idenfied a gap between what a manager thinks the content of a process is and what the reality is. Finally, we identified a gap between the performance of each step of a process and the global outcome of a process.
The support of such initiative for your organization, requires the use of:
- a simple method to describe processes
- systems methods & solutions to control the execution and generate management information
- the industrialisation of reporting of management information
- industrialisation of the analysis of the reporting to generate actions
This requires integration of different data types present in different systems. It requires also the production of reliable and integrated views, on a periodic basis. This can support the analytical process & governance and associated decision making processes at all levels of the organization.
Quality, timeliness and reliability of the information are the best levers for perfoming processes.
How?
Deployments Factory proposes services and solutions to help you gain full control of your management information and processes.
- We train your team with industry standard BPM techniques and tools for process description.
- Our Front Office analyses the process and defines the required controls.
- Our Experts connect the systems to feed the controls
- Information in centralized in a "Unit Bridge for Domains", made of a Data factory customized for your sources, ran by a Back Office and that feeds all stakeholders with quality and customs views on a recurrent basis.
What?
The following cases are available for discussion:
- Set-up and support of an IT Operational Service Desk - IT
- Set-up and support of an Facility Branches Service Desk - Facility Management
- Optimization of Facility Help Desk - Facility Management
- Set-up and support of industrial curative, corrective and evolutive maintenance for IT Datacenters - Facility Management
- Set-up and support of Risk DQ Compliance for Basel 2/3 - Central Risk Management
- Set-up and support of Financial Sign-off for Basel 2/3 - Finance
- Analysis, definition of requirements and creation of business cases for Incident Management - Security
- ...
